Common Questions

Yes. We are open and taking new patients. Ring (08) 6147 6547 to register. Because the practice is new, the book is not yet full, so you will generally be seen sooner than at an established clinic.

Yes, and you should. Continuity is most of the value of general practice: a doctor who has seen you three times notices what a stranger cannot. Ask for them by name when you book. Nobody will ask you why, and you may wait slightly longer for their next opening.

No. Every appointment here is in person at 57 Thorpe Street, Rockingham. If you need advice outside our hours, the after hours options are set out on our after hours page.

Ring (08) 6147 6547 as early as you can. A cancelled appointment given back with notice goes to somebody else who needs it, usually the same day, which is the whole reason we ask. If you are simply running late, call and we will tell you whether the slot still works.

No. Nobody needs a referral to see a general practitioner in Australia, book online or ring reception and book directly. Referrals work the other way around: your GP writes one when you need to see a specialist.

Not at the moment. The practice is booked in advance, and we would rather say so than have you make the trip and be turned away. Book online and there is usually an appointment in the same week. If something is urgent, call (08) 6147 6547 and reception will tell you honestly what is available today.

Yes to both. There is free on-site parking with one accessible bay, and free street parking as well. Entry is step-free with wheelchair access throughout and an accessible toilet. There are also showers and bike storage if you ride or run in.

Yes. Australian Clinical Labs run a pathology collection centre inside the building, open 8:30am to 12:30pm Monday to Friday. Bring a valid request form from any provider and most collections need no appointment. They are a separate provider to us, so they handle the collection, the billing and the results.

Yes, for a specialist you do, and Medicare will not rebate the visit without one. Your GP writes it, which is why the referral appointment matters: a good referral carries your history and the specific question, and shapes what the specialist can do in one visit.

Ring reception and ask, it depends on the medicine, how long you have been on it and when you were last reviewed. Some repeats are straightforward. Others exist precisely so that a conversation happens before the next script, which is the point of the review rather than an obstacle.

Yes. It is your record, and you are entitled to a copy or to have it sent to another practice. Ask reception for the request form. There is a consent step because a medical record should never move on a verbal request alone, including one that sounds like yours.

In an emergency call 000 or go to Rockingham General Hospital, its emergency department, open 24 hours. If you need to see a GP outside our hours, Get Better Doctors is our after-hours service on 1800 238 837. If you are unsure whether it can wait, healthdirect is staffed by registered nurses any hour of the day on 1800 022 222.

Come to us for anything that can wait for an appointment: ongoing conditions, prescriptions, referrals, health checks, vaccinations and new symptoms that are not severe. Go straight to an emergency department for chest pain, difficulty breathing, serious bleeding or a suspected stroke.

Ring us on (08) 6147 6547 and say that. Reception is used to the question and will find you the earliest appropriate time, or tell you plainly that what you are describing belongs at a hospital today. Nobody minds the call, and it is the right call to make.